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CERTIFICATE COURSE IN HOUSEKEEPING

1) Course Overview:

Certificate Course in Housekeeping is a six month practical oriented course. Housekeeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance. Then after check-in, the guest comes in contact with the lift and staircase of the corridor to reach the allocated rooms or lounge and public areas. By this time he/she closely observes the clear lines, decor, furnishing etc. Thus the prime aim of this well-structured syllabus is to provide a unique balance between theoretical & practical input using advanced teaching aids, followed by six months industrial training providing exposure to the students.

1) Eligibility Criteria:

Candidate having passed 10th Std from any State Board of Higher Secondary Education or its equivalent and secured not less than 50% marks in one year .

Syllabus Overview:

COURSE CONTENT:
1. Housekeeping Operation
Introduction
Meaning and definition, Importance of Housekeeping
Responsibility of Housekeeping department
A career in the Housekeeping department
Personal Hygiene, Sanitation & Safety
2. Housekeeping Department
Organization framework of the Department (Large/Medium/Small Hotel)
Job Description and Job Specification of Staff in the department
Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper
Interdepartmental Co-ordination with more emphasis on front office and the maintenance department
3. Housekeeping Procedures
Briefing and Debriefing
Indenting from stores, Inventory of Housekeeping Items
House keeping control desk, Importance, Role, Co-ordination, check list, key control
Handling Lost and Found
Handling of Guest queries, problem, request
General operations of control desk
Role of control desk during Emergency
4. Hotel Guest Room
Layout of guest room (Types)
Types of guest rooms
Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt in brief only)
5. Cleaning Science
Characteristics of a good cleaning agent
Types of cleaning agent
Cleaning products (Domestic and Industrial)
Room Cleaning and Public Area Cleaning Procedures.
6. Cleaning Equipment
Types of Equipment
Operating Principles of Equipment
Storage, Upkeep, Maintenance of equipment
7. Care and cleaning of different surfaces
Metal, Glass, Leather, Rexine, Ceramic, Wood, Wall and floor covering
8. PRACTICAL
Glossary of terms ACCOMMODATION MANAGEMENT
Planning Guest Room Layout
Identification of cleaning equipment- Manual & mechanical
Cleaning of different surface
Stain removal & flower decoration
Scrubbing, polishing, wiping, washing, rinsing, swabbing, mopping, sweeping, brushing, buffing
Bed making procedures and preparing amenity checklist.
Flower Arrangements
Interior Decoration
Lighting and Colour Scheme

Duration Of Course:

6 Months